Casino app bonus terms explained

Casino app bonus terms explained: the six kinds of clause

Bonus terms can run to dozens of numbered points, but almost every clause falls into one of six groups. Knowing the groups makes the document quicker to scan on a phone, because you know what you are looking for.

Since January 2026 the Gambling Commission’s rules on rewards and bonuses have been rewritten to make clear what operators must show before you sign up. In practice, the key terms should be visible on the offer itself, with the full set one tap away.

Eligibility terms: who can claim

Eligibility clauses limit an offer to certain customers. Every UK offer is for adults aged 18 or over. Welcome offers are for new customers only, which normally means no previous account with that brand, and sometimes with sister brands. Some exclude regions: PlayOJO’s 80 spins, for example, are for new UK customers excluding Northern Ireland.

Many terms also limit offers to one per person, household, device or payment method. That matters on shared phones and tablets; see casino apps on shared family devices. An operator can withhold an offer from accounts flagged by safer gambling or affordability checks, which is part of its legal duty rather than a penalty.

Qualifying deposits, bets and excluded payment methods

The qualifying action is what triggers the offer. It may be a deposit alone (PlayOJO: first deposit of £10 or more; Casumo: £20 or more after opting in), a deposit plus a bet (Coral: bet £10 on slots), or a selection at sign-up (10bet: choose the casino welcome bonus and deposit within 7 days).

Payment exclusions sit alongside the qualifying action and are the single most common reason a bonus fails to appear.

Credit cards cannot be used to gamble in Great Britain at all, including through Apple Pay, Google Pay or PayPal funded by a credit card. Our page on payment method exclusions explains why e-wallets are so often left out.

Value terms: match percentages, caps and spin values

Value clauses state what you receive. For a matched deposit they give a percentage and a cap: Casumo’s 50% up to £100 means a £200 deposit earns the full £100, and anything above £200 earns nothing extra. 10bet’s 100% up to £25 reaches its cap at a £25 deposit.

For spins, the number and the value per spin matter. Coral’s 100 spins at 10p are worth £10 in stakes; Ladbrokes’ up to 500 at 10p are worth up to £50 over 10 days; PlayOJO’s 80 at 10p are worth £8. The spin value is fixed, so you cannot raise the stake on bonus spins.

Wagering terms: multiple, base, weighting and deadline

Wagering clauses are now simpler than they were, because the multiple cannot exceed 10x. Four details still decide how demanding they are:

• Multiple: up to 10x. Coral, Ladbrokes and PlayOJO spin winnings have none.
• Base: bonus only (Casumo and 10bet) or deposit plus bonus.
• Game weighting: 10bet’s bonus is wagered on slots; other games may count less or not at all.
• Deadline: 7 days at Casumo, 3 days at 10bet.

For the arithmetic, see 10x wagering casino apps, and for tracking progress on screen, how to track wagering in an app.

Restriction terms: max bets, eligible games and win caps

Restrictions apply while a bonus or wagering is active. The max bet rule is the most important: Casumo’s is £5 per bet with an active bonus. It sits on top of the legal slot limits of £5 a spin for over-25s and £2 for 18 to 24-year-olds.

Eligible-game clauses say where spins or bonus funds can be used: ‘selected games’ for Coral and Ladbrokes spins, Big Bass Bonanza for PlayOJO. Win caps limit what a bonus can pay out; 10bet’s welcome bonus caps bonus winnings at £1,000. Bonus buy is not available in Great Britain, so no term can permit it.

Timing terms: accept-by, valid-for and daily claims

Timing clauses come in several forms, and one offer can have more than one. Coral’s spins must be accepted within 48 hours and used within 7 days. Ladbrokes’ 50 daily spins must be claimed from the in-app inbox before 23:59 each day and used within 7 days. Casumo’s bonus must be wagered within 7 days, and 10bet’s within 3 days of a first deposit made within 7 days of sign-up.

Short deadlines are worth treating with suspicion, not because they are unfair but because they push you to play on someone else’s timetable. The bonus expiry glossary entry explains what happens to balances when time runs out.

A real offer read line by line

Here is Coral’s welcome offer broken into its clauses, with what each one means in practice.

The excluded methods (Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards) belong in the qualifying row too. More on the offer: Coral app welcome offer.

How to read bonus terms properly on a phone

Terms on a small screen are easy to skim past. A simple routine helps:

1. Open the offer in the app’s promotions tab and tap the full terms link, not just the summary.
2. Turn the phone to landscape if tables are cramped, or use the browser’s reader view if the terms open in a web page.
3. Use Find on Page (Safari’s share sheet) or Find in page (Chrome’s menu) to search for ‘wager’, ‘max’, ‘exclud’, ‘valid’ and ‘selected’.
4. Note the qualifying action, deadline and max bet in your phone’s notes app.
5. Screenshot the key terms and the date, in case the offer changes or you need to raise a query.
6. Only then opt in or deposit.

When a bonus term is applied unfairly

If you think an operator has applied a term wrongly, for example removing winnings for a breach you did not commit, start with its complaints process, which every UK licensee must have. If it is not resolved within eight weeks, or you receive a final response you disagree with, you can take it to the operator’s approved ADR provider, which is free to use. Our guide on how to complain about a casino app explains each step, and understanding casino app terms and conditions covers the account terms beyond bonuses.

Three offers that show the main term types

Coral: deposit and bet £10 on slots for 100 spins at 10p on selected games, accept within 48 hours, valid 7 days, no wagering on winnings, with payment exclusions. Casumo: 50% bonus up to £100 on a first deposit of £20 or more, opt-in, 10x the bonus within 7 days, £5 max bet. 10bet: 100% bonus up to £25, chosen at sign-up, first deposit within 7 days, 10x on slots within 3 days, £1,000 max bonus winnings. 18+, new customers, terms apply.

18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.