How to close a Casumo account
To close a Casumo account, withdraw any balance first, then ask Casumo’s support team by live chat or email at hey@casumo.com to close it. Deleting the app doesn’t close anything. If you’re stepping back because gambling feels out of control, self-exclusion or a break in the app’s Play Okay settings is the stronger choice, and this page explains how each option differs.
By the Best Casino Apps UK team. Last checked .
Key takeaways
- Withdraw your balance before closing; Casumo charges £3 on withdrawals under £10.
- Closure is requested through live chat or hey@casumo.com.
- Take a break (24 hours to 6 weeks) and self-exclusion are set in Play Okay without waiting for an agent.
- Removing the app from your phone leaves the account, balance and data untouched.
- GAMSTOP blocks every online operator licensed in Great Britain, not just Casumo.
- How to close
- Live chat or hey@casumo.com
- Small withdrawal fee
- £3 below £10
- Take a break
- 24 hours to 6 weeks
- Self-exclusion
- 6 months or more suggested
- Licence
- Recro Limited, UKGC account 61549
How to close a Casumo account in six steps
The order matters: money out first, then the request. Casumo’s pages we read don’t describe a one-tap closure button, so the request goes to a person. The whole process can be done from your phone.
- Open the Casumo app, go to the cashier and withdraw your full real-money balance.
- Wait until the withdrawal shows as approved or paid in your transaction history.
- Open live chat in the app, or email hey@casumo.com from your registered address.
- Say clearly that you want to close your account, and say whether the reason is gambling-related.
- Ask for written confirmation that the account is closed and that marketing has stopped.
- Delete the app from your phone and remove any saved login details.
Telling support the reason matters. If gambling is the reason, Casumo should treat it as self-exclusion, which has stronger protections than an ordinary closure. Our general guide to closing a casino app account covers the same steps across UK operators.
Closing, taking a break or self-excluding: which one fits
Casumo offers three ways to stop, and GAMSTOP adds a fourth that covers every licensed site. They are often confused, but each does a different job.
| Option | How long | How to set it | Coming back |
|---|---|---|---|
| Account closure | Until you ask to reopen | Live chat or email | Contact support; checks may apply |
| Take a break | 24 hours to 6 weeks | Suspend Account in Play Okay | Reopens automatically at the end |
| Self-exclusion | Casumo suggests 6 months minimum | Play Okay in the app | Contact Casumo after it ends, then a 24-hour cool-off |
| GAMSTOP | 6 months, 1 year or 5 years | GAMSTOP website | Ends only after the period, on request |
A closure suits someone who no longer wants the account, perhaps because they prefer a different app. A break suits a short pause. Self-exclusion suits anyone worried about their gambling. You can find all three in our guide to Casumo app deposit limits and safer gambling tools.
Withdrawing your Casumo balance before closing
Withdrawing before you ask for closure keeps the process simple: there is no money for support to deal with, and nothing waiting in an account you no longer use. Casumo pays back, wherever possible, to the method you deposited with, under its closed-loop approach.
| Method | After approval |
|---|---|
| PayPal, Apple Pay, Skrill, Neteller, MuchBetter | Instantly |
| Debit card | Up to 2 days |
| Bank transfer | Up to 5 days |
Casumo’s withdrawal policy says requests should be approved or denied within three days, and its website says most are checked within hours. It charges £3 on withdrawals under £10 and nothing at £10 or more, so a £7 balance would arrive as £4. Payouts above the equivalent of €1,000 can trigger extra checks. More detail is in our Casumo app withdrawal time guide.
Active bonuses, rewards and pending payments
Three things can get in the way of a clean closure.
- An active bonus: the welcome offer’s bonus funds need 10x wagering within 7 days. Withdrawing before that is finished usually ends the bonus, so any remaining bonus money is lost. Your own deposited cash is yours to withdraw.
- Rewards in your account: Casumo’s promotions page describes rewards called Valuables. Unused ones are lost on closure, so decide whether they matter before you go.
- Withdrawals still processing: let a pending payout finish before closing. If documents have been requested, send them; closure doesn’t cancel a verification request.
Your transaction history shows cash and bonus balances separately, so check which is which before you request the payout. A transaction history screenshot is useful later if anything is queried.
What to say when you ask Casumo to close your account
A short, clear message avoids a long back-and-forth. Something like this works in live chat or email:
Hello, my username is [username]. Please close my Casumo account permanently. I have withdrawn my balance. Please confirm by email when it is closed and that I won’t receive further marketing. Thank you.
Where gambling is the reason, add one sentence saying so and ask for self-exclusion instead. Agents are trained to handle that without asking you to justify it. The routes and hours are on our Casumo customer service page.
What happens after a Casumo account is closed
Once closed, you won’t be able to log in through the app or the website, and marketing messages should stop. Saved Face ID or Touch ID logins stop working because the account behind them is closed.
Casumo will still hold some of your information. UK-licensed operators have legal duties around anti-money-laundering and record keeping, so transaction and identity records are kept for a period after closure even if you ask for deletion. You can still ask the operator for a copy of your data or for deletion of anything it isn’t required to keep.
If a payment reaches your bank after closure, it is simply the pending withdrawal finishing. Check your transaction history screenshots against your bank statement.
Deleting the Casumo app does not close your account
Removing the app from your phone only removes the software. Your Casumo account, balance, limits and marketing settings carry on, and you could reinstall and log back in at any time. The explainer on whether deleting a casino app closes your account goes into more detail.
Removing the app properly
| Step | iPhone or iPad | Android |
|---|---|---|
| Remove the app | Press and hold the icon, Remove App, Delete App | Press and hold the icon, Uninstall |
| Clear saved passwords | Settings, Passwords, remove the casumo.com entry | Google Password Manager, remove the Casumo entry |
| Stop it reinstalling | Turn off automatic downloads of purchased apps if you use several devices | Check other devices signed in to the same Google account |
| Mute leftovers | Unsubscribe from Casumo emails using the link at the bottom | Unsubscribe from Casumo emails using the link at the bottom |
Asking Casumo to delete your data
Casumo’s Google Play listing states that users can request data deletion. Under UK data protection law you can also ask for a copy of what is held. Send the request to Casumo’s support email and ask for it to be passed to the data protection team; the privacy notice, linked in the footer of the website, explains the process and contacts.
Expect part of the request to be refused where the law requires records to be kept. That is normal for a licensed operator and doesn’t mean the request was ignored.
Reopening a closed Casumo account
An ordinary closure can usually be reversed by contacting support, which may run fresh identity checks before you can play. A self-exclusion is different: Casumo says you must contact it when the period ends, and a 24-hour cool-off applies from that conversation before you can log in. A GAMSTOP registration can’t be lifted until its chosen period is over.
Opening a second account to get round a closure or exclusion breaks Casumo’s terms; operators allow one account per person and link accounts using identity checks. See can you have more than one casino app for how that works across different brands.
Closing because of gambling worries
If the reason for closing is that gambling has started to cost more than you can afford, or is affecting sleep, work or relationships, use self-exclusion rather than a plain closure, and add GAMSTOP so every other licensed site is blocked too. Many banks also let you switch on a gambling block in their app.
The National Gambling Helpline is free and confidential on 0808 8020 133, 24 hours a day. GamCare and NHS gambling clinics offer ongoing support, including for family members.
A final checklist once your Casumo account is closed
- The last withdrawal shows as paid in your bank, card or e-wallet.
- You have an email from Casumo confirming the closure, or the exclusion and its end date.
- Marketing emails and texts have stopped within a few days.
- The app is deleted and saved passwords for casumo.com are removed.
- If gambling was the reason, GAMSTOP is registered and your bank’s gambling block is on.
Keep the confirmation email somewhere safe. If you are ever contacted about the account, or marketing restarts, it is the quickest proof of what you asked for and when. For a wider look at the protections available across apps, see our safer gambling guide.
18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Can I close my Casumo account in the app?
You can start it from the app, but closure is handled by Casumo’s support team rather than a self-service button in the material we checked. Open live chat in the app, or email hey@casumo.com from your registered address, and ask for the account to be closed. Withdraw your balance first. If you want to stop because of gambling, the Play Okay section lets you take a break or self-exclude straight away without an agent. Our Casumo customer service page lists the support hours and routes.
Does deleting the Casumo app close my account?
No. Removing the app takes the software off your phone and nothing more. Your account, balance, limits and marketing preferences stay exactly as they were, and you could reinstall the app or log in through a browser at any time. To actually close the account, ask Casumo’s support team. To stop yourself gambling, use take a break or self-exclusion in Play Okay, and consider GAMSTOP. Our explainer on whether deleting a casino app closes your account covers this across UK apps.
What happens to my money when I close a Casumo account?
Withdraw it before closing so it isn’t left in the account. Casumo pays out to your deposit method where possible, and lists e-wallets and Apple Pay as instant after approval, debit cards up to two days and bank transfers up to five days. Approval should happen within three days under its withdrawal policy. A £3 fee applies to withdrawals under £10. Bonus funds that haven’t been wagered are usually lost. Our Casumo app withdrawal time guide explains every stage.
What is the difference between closing my Casumo account and self-exclusion?
A closure is a customer-service request that can usually be reversed by contacting Casumo, while self-exclusion is a safer gambling tool with stronger protections. During self-exclusion you can’t log in and receive no marketing, Casumo suggests a minimum of six months, and returning means contacting Casumo after the period ends and waiting a further 24 hours. If gambling is the reason you are leaving, choose self-exclusion. Our self-exclusion explainer covers how it works across UK operators.
Can I take a short break from Casumo instead of closing?
Yes. Casumo’s take a break option suspends the account for anything from 24 hours to six weeks and is set from the Suspend Account section of Play Okay. You won’t be able to log in or receive emails and texts during the break, and the account reopens automatically when it ends. To make a break longer, ask support via live chat. It suits a pause rather than a permanent exit. Our time-out page compares breaks with the longer tools.
Will Casumo delete my personal data when I close my account?
Not all of it. Casumo’s Google Play listing says users can request deletion, and UK data protection law lets you ask for a copy or for erasure. But licensed operators must keep certain identity and transaction records for anti-money-laundering and regulatory reasons, so some data is held after closure. Ask support to pass a deletion request to the data protection team, and read the privacy notice linked in Casumo’s website footer for the process. Our casino app security guide covers personal data on gambling apps.
Can I reopen a closed Casumo account?
An ordinary closure can usually be reversed by contacting Casumo’s support team, who may repeat identity checks first. A self-exclusion can’t be lifted early; once it ends you contact Casumo, and a 24-hour cool-off applies before you can log in. A GAMSTOP registration stays in force for its whole period. Opening a new account to get round any of these breaks Casumo’s terms, because operators allow one account per person. The Casumo app verification guide explains the checks you may face when returning.
How do I stop Casumo emails and texts after closing?
Ask for marketing to stop in the same message as your closure request, and ask for confirmation. Every marketing email should also have an unsubscribe link at the bottom, and texts usually include an opt-out instruction. During a take a break or self-exclusion, Casumo says it sends no emails or texts at all. If messages continue after closure, contact support again with the date of your request. Push notifications stop once the app is deleted; our guide to casino app notifications explains the phone settings.
Does GAMSTOP close my Casumo account?
GAMSTOP blocks access rather than closing the account. Once your registration is active, Casumo and every other online operator licensed in Great Britain must prevent you from logging in or opening a new account for the period you choose: six months, one year or five years. Withdraw your Casumo balance before registering, or contact support afterwards to have it returned. GAMSTOP is free and can’t be cancelled early. The GAMSTOP explainer covers registration and what happens when the period ends.