Casino app transaction history
Your casino app transaction history sits in the account menu, usually under Banking, Transactions or History, and lists every deposit, withdrawal and bonus credit with its date, amount and status. You can normally filter by date and type. For older records or a downloadable copy, ask support or make a data request.
By the Best Casino Apps UK team. Last checked .
Key takeaways
- Transaction history is in the account or banking menu, and it matches the website because the account is shared.
- It covers money in and out; individual spins and hands are usually in a separate game or bet history.
- Adding up deposits and subtracting withdrawals gives you an honest picture of your net spend.
- If the app’s date range is too short, you can request your full records from the casino.
- Where
- Account > Banking, Transactions or History
- Shows
- Deposits, withdrawals, bonuses, adjustments
- Filters
- Date range and transaction type, usually
- Full records
- Via support or a data request
- Same as website?
- Yes
Where to find casino app transaction history
Every UK-licensed casino app has a record of your payments, though the label varies. Look for it in the account area rather than the cashier itself, which is mainly for making new payments.
- Sign in and tap the account, profile or person icon.
- Open My account, then look for Transactions, Transaction history, Banking history or Account history.
- Choose the type you want to see, such as deposits, withdrawals or all transactions.
- Set the date range, for example the last 30 days or a custom period.
- Tap an entry to see its details, including reference number, method and status.
In combined sport and casino apps, such as 10bet’s or Casumo’s iOS app, transactions for both products often share one list, while bets and casino rounds are kept in separate histories. If you can’t find the menu, the app’s help search usually has an article pointing to it.
What a transaction history shows
| Entry | What it means |
|---|---|
| Deposit | Money added from your card, wallet or bank |
| Withdrawal | Money requested back to a payment method |
| Bonus credited | Bonus funds or free spins added to the account |
| Bonus removed or expired | Unused bonus taken off after expiry or forfeit |
| Free spin winnings | Cash or bonus money from free spins, depending on the terms |
| Adjustment | A manual correction by the casino, such as a refund |
| Cashback or reward | Money back from a loyalty scheme, such as PlayOJO’s OJOplus |
Each line normally shows a date and time, the amount, the payment method (often only the last four digits of a card) and a reference number. That reference is what support will ask for if you query anything. Bonus terms like wagering requirements explain why bonus entries sometimes appear and then disappear.
Reading the status of each transaction
| Status | Meaning | Action |
|---|---|---|
| Pending | Waiting for the casino’s internal approval | Wait; check for verification requests |
| Approved or Processing | Sent to the payment provider | Allow the method’s usual time to arrive |
| Completed or Successful | Finished on the casino’s side | Check your bank or wallet |
| Declined or Failed | Refused by your bank or the casino | Read the reason; try another method |
| Cancelled | Stopped before it was sent | Funds return to your casino balance |
Since 31 October 2021, UK casinos can’t let you reverse a withdrawal request in order to keep playing. A cancelled entry normally means the casino stopped the payment, for example because of a failed check, not that you clawed it back. Pending periods are explained in the pending period glossary entry and stuck payouts in casino app withdrawal pending.
Transaction history vs game history
A transaction history tracks money moving in and out of the account. It doesn’t usually list each spin, hand or roulette round. For that, look for Game history, Gaming history or Bet history, which shows the stake, result and balance for each round. Slot round details are often also available inside the game itself through a history icon in the menu. The separate guide on checking your play history covers those screens.
Working out your net position from the history
Many apps show a net deposits or profit and loss figure for a chosen period. If yours doesn’t, you can work it out: total deposits minus total withdrawals equals the money you have put in and not taken out. Your current balance is part of that, but only if you actually withdraw it.
| Month | Deposits | Withdrawals | Net |
|---|---|---|---|
| August | £60 | £0 | –£60 |
| September | £40 | £75 | +£35 |
| October | £50 | £10 | –£40 |
| Total | £150 | £85 | –£65 |
In this example, a single good month in September doesn’t change the overall picture: the three months cost £65. That is normal, because casino games carry a house edge and losses are the likely outcome over time. Slot screens in Great Britain also have to show your net position during a session, which is a useful short-term check.
Getting older records or a downloadable copy
Apps often limit how far back you can scroll, and few offer a spreadsheet export. If you need a longer history, for an affordability conversation, a dispute or simply to see the full picture, you have two routes. Ask support for a statement covering the dates you need, or submit a subject access request under UK data protection law, which entitles you to a copy of the personal data the casino holds, including transaction records. Our guide on getting a copy of your casino data explains how to word the request.
When a transaction is missing or looks wrong
- Check the status: a pending deposit or withdrawal may not have moved yet.
- Compare with your bank or wallet app, matching amount, date and time.
- Look for the casino’s reference number on the entry and on your bank statement.
- Contact support with screenshots of both records and the reference numbers.
- If support doesn’t resolve it, raise a formal complaint and, after eight weeks or a final response, go to the casino’s ADR service.
Our guide on how to complain about a casino app covers the complaint process in full.
Matching the app’s records to your bank statement
The name on your bank statement may not match the brand in the app. Payments can show under the operating company, a payment processor or an abbreviation, which is why the reference number matters more than the name. Gambling transactions also carry a merchant code that lenders and banks can recognise, which is relevant if you are applying for a mortgage. Read how casino app payments show on bank statements for the details.
Viewing and saving your history on iPhone and Android
Transaction lists are designed for portrait use, but wide tables can cut off columns on smaller screens. Rotating to landscape, where the app supports it, often reveals the full row.
| Task | iPhone | Android |
|---|---|---|
| Screenshot | Side button and volume up together | Power and volume down together |
| Long page capture | Full Page option works in Safari when using the mobile site | Scroll capture after a screenshot on many models |
| Save as PDF | Share, then Print, then pinch out to save as PDF from the browser | Share, then Print, then Save as PDF from the browser |
Long captures and PDFs usually work only from the mobile website in a browser, not inside the app. Signing in to the same account on the website gives you the same history.
Using your history as a spending check
Looking at your transaction history once a month is one of the simplest ways to keep gambling in proportion. If the total surprises you, set a deposit limit in the app’s safer gambling menu; our casino app limits guide shows where it is. If you notice yourself depositing more often or chasing losses, the guide to signs gambling apps are affecting you may help, and the National Gambling Helpline is free on 0808 8020 133, 24 hours a day.
18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
How do I see my transaction history on a casino app?
Open the account or profile menu and look for Transactions, Transaction history, Banking or Account history. Choose the type of transaction and the date range, and tap any entry for details such as the payment method, reference number and status. The list matches the casino’s website because both use the same account. If the menu isn’t obvious, search the app’s help section for transaction history. Spins and hands are usually in a separate game history, covered in checking your play history.
Can I download my casino transaction history?
Some casinos offer a download or emailed statement, but many apps only display the list on screen. If there is no export option, ask customer support for a statement covering the dates you need, or make a subject access request, which entitles you to a copy of your personal data, including transactions. In the meantime, screenshots or a PDF saved from the mobile website in your browser give you a record. Our guide on getting a copy of your casino data explains the request.
How far back does a casino app transaction history go?
It depends on the app. Some let you choose any date since the account opened, while others limit the on-screen view to a set number of months. The casino keeps records for longer than the app displays, because licensed operators have to retain financial records for regulatory and anti-money laundering purposes. If you need older data, ask support or make a data request. Records of a closed account can usually still be requested. See how to close a casino app account for what happens to your data.
Why does my withdrawal say pending in the transaction history?
Pending means the casino hasn’t yet approved the withdrawal internally. During that time it may run payment, identity or affordability checks. Once approved, the status changes and the payment provider’s timescale begins. A long pending period often means a document is needed, so check your email and the app’s inbox for requests. UK casinos can’t let you cancel a withdrawal to keep playing. Typical timings for each method are in how long do casino app withdrawals take.
Does a casino transaction history show my wins and losses?
Not directly. A transaction history shows money in and out: deposits, withdrawals, bonuses and adjustments. Individual wins and losses on each spin or hand appear in the game or bet history. Some apps, though, show a net deposits or profit and loss figure for a period, which summarises the result. Without that, subtract total withdrawals from total deposits to see what gambling has cost you over the period. The net position glossary entry explains the related figure shown on slot screens.
Why doesn’t the casino name on my bank statement match the app?
Card payments often show the name of the company that operates the casino or the payment processor, rather than the brand you see in the app. For instance, Coral and Ladbrokes are both run by LC International Limited, part of Entain. Match transactions by amount, date and the reference number in the app instead of the name. If a payment truly can’t be matched, contact the casino and your bank. More detail is in how casino app payments show on bank statements.
Can I see transaction history for a closed casino account?
You won’t be able to sign in to the app once the account is closed, but the casino still holds your records for a period set by law and its own policy. Contact customer support or the data protection team and ask for a statement or make a subject access request. You will need to confirm your identity. If you are self-excluded, you can still request your data; the request won’t reopen the account. Our guide to account closure vs self-exclusion explains the difference between the two.
What should I do if a deposit is missing from my history?
First check your bank or wallet app to see whether the payment actually left your account; a failed or declined deposit may not appear in the casino’s list. If your bank shows the money as taken, note the date, amount and any reference, take screenshots and contact the casino’s support team. Deposits that fail are usually returned by the bank within a few days. If support can’t explain it, follow the complaints process. Card declines are covered in casino app deposit declined.
Is my casino transaction history useful for setting a budget?
Yes. It is the most accurate record of what gambling is costing you, because it counts what you actually paid in and took out rather than what you remember. Review it monthly, total the deposits and withdrawals, and compare the result with what you planned to spend. If it is higher than expected, set a deposit limit in the app. The set a gambling budget on your phone guide shows practical ways to keep track.