How to close a casino app account
Deleting an app from your phone does not close the account behind it. Here is how to do both, and how to choose between closing and self-excluding.
By Ryan Jessop. Last checked .
Key takeaways
- Deleting the app leaves the account open.
- Withdraw your balance first.
- Closure can usually be reversed; self-exclusion cannot be cut short.
- GAMSTOP blocks all UK-licensed apps at once.
Short answer: Withdraw your balance, ask for closure or self-exclusion in the account settings or through support, then delete the app.
Close, take a break or self-exclude?
| Option | Lasts | Reversible? | Use when |
|---|---|---|---|
| Delete the app | Until you reinstall | Yes | You want less temptation |
| Time-out | A day to six weeks | Ends automatically | You want a short break |
| Close account | Until you ask to reopen | Usually | You are finished with that casino |
| Self-exclusion | Six months or more | Not early | Gambling is a problem |
| GAMSTOP | 6 months, 1 year or 5 years | Not early | You want every licensed site blocked |
Closing an account
- Withdraw your balance; see how to withdraw.
- Open Account, then Safer Gambling or Settings.
- Choose close account, or contact support and ask.
- Say whether it is for safer gambling reasons; the casino must then treat it as self-exclusion.
- Wait for confirmation.
Deleting the app
iPhone: press and hold the icon, Remove App, Delete App. Android: press and hold, Uninstall. Also remove saved passwords and any stored card in your phone's wallet if you want a clean break.
What the casino keeps
Licensed operators must keep certain records for several years for legal reasons, so an account's data is not erased on closure. You can ask what is held under UK data protection law.
Marketing after closure
Closure should stop marketing. With self-exclusion it must stop. Tell the casino if it does not.
Support
If stopping is hard, call 0808 8020 133 or see safer gambling.
Before you close: a checklist
- Withdraw every penny, including small balances.
- Check for unclaimed winnings or pending bets.
- Note your username in case you need records later.
- Download your transaction history if you want it for budgeting.
- Remove the saved card from the cashier.
- Unsubscribe from marketing emails and texts.
- Cancel any linked PayPal billing agreement in PayPal itself.
More than one app
Closing one account leaves the others open. If you have several casino apps, work through them one at a time, or use GAMSTOP to cover every UK-licensed operator in a single step. Bank gambling blocks add a further layer that applies whatever the site.
Reopening later
A closed account can usually be reopened by contacting support, sometimes after a cooling-off period. A self-excluded one cannot be reopened until the exclusion ends, and then only after you ask and a further wait. That difference is deliberate.
Offer terms are dated 5 October 2026; casino and app details are reported by independent reviews. Our method is on how we check and rate. 18+. Free help: National Gambling Helpline 0808 8020 133, or see safer gambling.
More guides: Casino app data usage, Casino apps on older phones, No deposit casino apps UK and No wagering casino apps UK.
Frequently asked questions
Does deleting the app close my account?
No.
How do I close a casino account?
In account settings or through support.
Can I reopen it?
Usually, unless you self-excluded.
What does GAMSTOP do?
Blocks you from all UK-licensed gambling sites and apps.