Casino app free spins not showing is nearly always a terms issue rather than a glitch: the qualifying stake hasn't been met, the deposit used an excluded payment method, the spins are waiting to be accepted in an inbox, or you're looking in the wrong game. Check those four things first, then refresh the app, before contacting support with a screenshot.
"Bet £10" offers need £10 staked on eligible slots, not just deposited.
PayPal, Skrill, Neteller, Paysafe and prepaid cards are excluded from the Coral and Ladbrokes welcome offers.
Coral's spins must be accepted within 48 hours; Ladbrokes' daily spins must be claimed from the inbox before 23:59.
Spins only appear inside the selected games, such as Big Bass Bonanza for PlayOJO.
If everything qualifies and they're still missing, send support a screenshot of your deposit and stakes.
Most common cause
Qualifying stake not yet met
Second most common
Excluded deposit method
Coral acceptance window
48 hours
Ladbrokes daily claim
Before 23:59, from the in-app inbox
Spin value (all three partners)
10p
Casino app free spins not showing: the four checks
Welcome spins are released automatically only when every condition in the terms has been met, and they're delivered to a specific place in the app. If any condition is missed, nothing appears and the app rarely tells you why. Work through these in order.
Did you meet the trigger? Some offers need a deposit; others need you to stake a set amount on slots. A deposit alone won't release spins on a bet-to-get offer.
Did you pay with a qualifying method? Several e-wallets and prepaid cards are excluded from common offers. The deposit works, but the bonus doesn't trigger.
Do the spins need accepting or claiming? Some arrive as a message or pop-up that you must accept within a time limit.
Are you looking in the right game? Spins only appear when you open the selected slot, not in your balance.
If the answer to all four is yes and there are still no spins, it's time to refresh the app and then contact support, as set out later. The general mechanics are explained in how to claim free spins in an app.
How each partner app delivers its welcome spins
The three spin offers we list work quite differently, which is the main reason people think spins are missing. All three are for new customers aged 18+, and full terms apply.
App
Trigger
Spins
Where and when they appear
Coral
Deposit (certain types excluded) and bet £10+ on slots
100 at 10p (£10 of spins)
Accept within 48 hours; use within 7 days on selected games
Ladbrokes
Deposit and spend £10+ on slots
50 a day for 10 days, up to 500 at 10p (up to £50)
Claim from the in-app inbox before 23:59 each day; each batch valid 7 days
PlayOJO
First deposit of £10+
80 at 10p (£8 of spins)
On Big Bass Bonanza; winnings paid as cash
The amounts in brackets are simply the number of spins multiplied by 10p, the stake each spin represents; what you win from them can be more or less, and is often nothing. All three state no wagering on spin winnings. More detail is on our pages for the Coral welcome offer, Ladbrokes welcome offer and PlayOJO welcome offer.
"Bet £10" means staking £10, not depositing it
Coral's and Ladbrokes' offers are triggered by play, not by the deposit. If you deposit £10 and stake £6 before stopping, nothing is released until a further £4 is staked on eligible slots. Stakes on live casino, table games or sports usually don't count, and since 19 January 2026 offers can't require you to bet on one gambling product to unlock another.
Your transaction or game history shows how much you've staked. Add up the slot stakes since your qualifying deposit. If you've used up the £10 on slots and wins mean your balance is still above zero, that's fine: the trigger is the total staked, not what's left. The bet £10 get free spins page explains these offers in more depth.
Excluded payment methods: the silent offer killer
This is the cause that frustrates people most, because the deposit works perfectly and nothing tells you the offer won't follow. Both Entain brands publish their exclusions in the offer terms.
App
Excluded from the welcome offer
Coral
Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards
Ladbrokes
Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers
PlayOJO
Check the offer terms in the app before depositing
If you deposited with an excluded method, the offer usually can't be added afterwards, because eligibility is set on the first qualifying deposit. Ask support, but don't expect an exception. Our guide to payment method exclusions explains why operators exclude e-wallets.
Inboxes, pop-ups and claim deadlines
Some spins need one more tap. Coral's terms give 48 hours to accept the spins once they're awarded, after which they lapse. Ladbrokes' daily batches of 50 are claimed from the in-app inbox, and the terms say each must be claimed before 23:59 that day, so check the inbox each day of the 10-day period. Notifications help here: if you've turned them off, you won't get the nudge. Our page on casino app notifications explains which to allow.
Open the app and look for an envelope, bell or Messages icon, usually at the top of the screen or in the account menu.
Open any message about your welcome offer and tap Accept or Claim.
If a pop-up appeared when you logged in and you dismissed it, log out and back in; it often reappears.
Note the expiry date and time shown, and use the spins before then.
Open one of the selected games named in the message to start the spins.
Open the right game to see the spins
Free spins don't show as cash in your balance. They sit against specific games and appear when you load one of them, usually as a banner or a counter replacing the stake button. PlayOJO's 80 spins are on Big Bass Bonanza; Coral and Ladbrokes name their selected games in the offer message. If you open a different slot, it will just ask for a cash stake. Our page on free spins on Big Bass Bonanza shows what that looks like in practice.
When it's the app, not the terms
Occasionally the spins have been credited but the app is showing an old screen. Before contacting support, try these quick refreshes: close the app fully and reopen it; log out and back in; check on the casino's mobile website, which reads the same account; and update the app if an update is waiting. If the spins show on the website but not the app, the app's cache is stale, and our page on casino app not loading explains how to clear it on iPhone and Android.
Reasons you may not be eligible at all
You've had an account before. Welcome offers are for new customers, and casinos check names, addresses, devices and payment details.
Another account in your household. Some terms limit offers to one per household or IP address.
Verification incomplete. Some casinos hold bonuses until identity checks pass.
Safer gambling restrictions. Casinos may withhold offers from accounts under review or with certain restrictions.
Contacting support about missing spins
If you're confident everything qualified, live chat is the quickest route. Send a screenshot of the deposit (showing the method), the slot stakes from your history, and any offer message. Ask them to confirm which condition, if any, hasn't been met. Keep the chat transcript. If you can't reach agreement, the casino's complaints process is the next step; see how to complain about a casino app.
Partner apps with no-wagering welcome spins
Coral: bet £10 on slots, get 100 free spins (10p each, accept within 48 hours, valid 7 days). Ladbrokes: play £10 on slots, get up to 500 free spins, 50 a day for 10 days, claimed before 23:59 daily. PlayOJO: 80 free spins on Big Bass Bonanza with a £10 first deposit, excluding Northern Ireland. No wagering on spin winnings at any of the three. 18+, new customers, payment exclusions and full terms apply.
Coral, Ladbrokes and PlayOJO all give welcome spins worth 10p each with no wagering on the winnings, but each is triggered and delivered differently, which is why spins can seem to be missing. 18+, new customers, terms apply.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open a new account with another; check the terms before signing up.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read the Coral reviewLicence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read the Ladbrokes reviewLicence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read the PlayOJO reviewLicence: Skill On Net Limited, UKGC account 39326. Offer checked 5 October 2026.
18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Why haven't my free spins appeared in the casino app?
Usually because a condition hasn't been met yet. On bet-to-get offers like Coral's and Ladbrokes', you need to stake £10 on eligible slots, not just deposit it. The deposit must also use a qualifying method, as e-wallets and prepaid cards are often excluded. Some spins need accepting from an inbox or pop-up, and they only show when you open the selected game. Check each of these, refresh the app, and contact support with screenshots if they're still missing. Our guide on how to claim free spins covers each step.
I deposited with PayPal. Why didn't I get free spins?
Because PayPal is excluded from several welcome offers. Coral's terms exclude Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards, and Ladbrokes' exclude prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers. The deposit works, but it doesn't qualify for the bonus, and eligibility usually can't be changed afterwards. Always check the excluded methods before your first deposit. Our PayPal casino app bonus page explains which offers accept it.
Where do I find my free spins in the Ladbrokes app?
In the in-app inbox. Once you've deposited and spent £10 on slots, Ladbrokes releases 50 free spins a day for the first 10 days, up to 500 in total, each worth 10p. According to the offer terms, each day's spins must be claimed from the inbox before 23:59 and are then valid for 7 days on selected games. Open the inbox daily during those 10 days. 18+, new customers, terms apply. Our Ladbrokes welcome offer page walks through it.
How long do I have to use casino app free spins?
It depends on the offer, and there are often two deadlines: one to accept or claim the spins and one to use them. Coral gives 48 hours to accept its 100 spins and 7 days to use them. Ladbrokes' daily spins must be claimed before 23:59 each day and are then valid for 7 days. Unused spins expire and can't normally be reinstated. Check the offer message in the app for exact times. Our guide to bonus expiry explains how expiry works.
Do free spins show in my balance?
No. Free spins are tied to specific games and appear only when you open one of them, usually as a spin counter or banner in place of the normal stake. Your cash balance doesn't change until you win something from them. With no-wagering offers, such as those from Coral, Ladbrokes and PlayOJO, any winnings go straight into your cash balance. If you've opened the right game and nothing shows, refresh the app or try the website. Our no wagering free spins page explains how winnings are paid.
Can I get free spins added after the deadline?
Generally not. Casinos apply their terms consistently, so spins that weren't accepted or claimed in time, or weren't triggered because of an excluded payment method, usually can't be added later. If the app was down or you have evidence the spins never arrived despite meeting every condition, contact support with screenshots and ask them to investigate. If you can't resolve it, use the complaints process. The guide to casino app bonus terms explains which terms matter most.
Do stakes on live casino count towards a bet £10 free spins offer?
Not for the offers we list. Coral's and Ladbrokes' welcome offers require the £10 to be staked on slots, so roulette, blackjack and live casino stakes don't count. Sports bets don't either, and since 19 January 2026 UK offers can't mix gambling products in that way. Check your game history to see how much you've staked on slots. 18+, new customers, terms apply. Our bet £10 get free spins page explains these offers.
Why can't I find my PlayOJO free spins?
PlayOJO's 80 free spins are on Big Bass Bonanza, so they appear when you open that game after a qualifying first deposit of at least £10. The offer is for new UK customers and excludes Northern Ireland. Each spin is worth 10p and winnings are paid in cash with no wagering. If you've deposited and opened Big Bass Bonanza without seeing them, refresh the app and then contact PlayOJO's support. 18+, terms apply. Our PlayOJO welcome offer page has the details.
Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Get support from GamCare or NHS gambling support, or block yourself from all UK-licensed gambling sites with GAMSTOP.
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