How to close a PlayOJO account
To close a PlayOJO account, log in, open My Account, go to Settings and use the Player Limitation options, which is where PlayOJO’s help centre says closure and self-exclusion sit. Withdraw any balance first. Deleting the app from your phone doesn’t close anything: the account stays open until you close it from inside, or ask support to.
By the Best Casino Apps UK team. Last checked .
Key takeaways
- Closure is in My Account > Settings > Player Limitation, according to PlayOJO’s help centre.
- Withdraw your balance and screenshot your history before you close.
- Deleting the app leaves the account open; you have to close it from inside.
- Self-exclusion covers every account you hold under the same licence, not just PlayOJO.
- Reopening a closed account goes through support and depends on why it was closed.
- Where
- My Account > Settings > Player Limitation
- Also possible
- Ask support by live chat or email
- Deleting the app
- Doesn’t close the account
- Self-exclusion scope
- All accounts under the same licence
- Reopening
- Through support, depending on the reason
- Licence
- Skill On Net Limited, UKGC 39326
How to close a PlayOJO account in the app, step by step
PlayOJO doesn’t make you email anyone to close an account. Its help centre says the Player Limitation options in Settings, under My Account, are where you close it. The route on a phone is short:
- Open the PlayOJO app and log in. If you can’t log in, go straight to live chat on the website or email support@playojo.com.
- Check your balance. If there’s money you want, withdraw it before going further.
- Tap your account or profile icon to open My Account.
- Choose Settings, then the Player Limitation options.
- Select account closure (or self-exclusion, if that’s what you need) and pick a reason if asked.
- Confirm. You should be logged out, and a confirmation email usually follows; keep it.
- Delete the app from your phone once the account is closed.
Before you close: withdraw your balance and keep records
A closed account isn’t the place to leave money. Request a withdrawal of your cash balance first and let it reach your bank, card or e-wallet. A withdrawal already in progress keeps going after you close, and UK rules stop casinos letting you reverse a withdrawal to keep playing, so there’s no risk of it being pulled back into the account. PlayOJO’s promotions pay winnings as cash with no wagering, so there’s no bonus balance to lose; any unused spins, though, will go when the account closes.
- Withdraw: see our PlayOJO withdrawal time guide for how payouts work in the app.
- Screenshot your transaction history if you might need it for budgeting, a mortgage application or a dispute.
- Note any open complaint and keep the emails; closing doesn’t cancel a complaint already raised.
- Check pending verification: if documents are outstanding, a withdrawal may wait for them, so finish verification first.
Our guide to checking your play history shows where most apps keep these records, and casino app bank statements explains how gambling transactions appear on your statement.
Closure, Take A Break or self-exclusion: which fits
“Closing” covers several different things, and picking the wrong one can leave the door open when you wanted it shut, or shut for years when you only wanted a pause. Our account closure vs self-exclusion guide covers the general rules; here’s how they line up at PlayOJO.
| Option | How long | Can it be undone early? | Who it suits |
|---|---|---|---|
| Account closure | Indefinite | Reopening is through support and depends on the reason | You’ve finished with PlayOJO for non-gambling reasons |
| Take A Break (time-out) | Short, up to six weeks under UK rules | No, it runs to the end | You want a pause without a long commitment |
| OJO Safeguard | Blocks real-money play immediately | Check with support | You want to stop right now, this evening |
| Self-exclusion | At least six months | No | Gambling is causing problems and you want a firm block |
| GAMSTOP | Six months, one year or five years | No | You want every UK-licensed brand blocked at once |
One detail matters more than it looks: PlayOJO says a self-exclusion applies to all accounts you hold under the same licence. Skill On Net Limited operates many brands under its Gambling Commission licence, so a self-exclusion at PlayOJO reaches those too. A simple closure doesn’t.
Why deleting the PlayOJO app doesn’t close your account
The app is only a window onto your account. Removing it from your phone deletes the app’s files and your saved login, but the account itself, with its balance, history and marketing settings, stays on PlayOJO’s systems. You could reinstall tomorrow, or log in on a laptop, and everything would still be there. Our explainer on whether deleting a casino app closes your account covers this for every brand.
Once the account is closed, deleting the app is still worth doing:
- iPhone: press and hold the PlayOJO icon, tap Remove App, then Delete App.
- Android: press and hold the icon and drag it to Uninstall, or open Settings > Apps > PlayOJO > Uninstall.
- Saved passwords: remove PlayOJO from iCloud Keychain or Google Password Manager if you don’t want it autofilled again.
What happens to your data after closure
Closing an account stops you using it, but it doesn’t wipe your records straight away. UK gambling operators have legal duties, including anti-money-laundering and licence record-keeping, which mean some data has to be kept for a period after an account ends. Under UK data protection law you can still ask what’s held about you and request deletion of anything that isn’t needed for those duties.
PlayOJO’s Google Play data safety section states that users can request deletion of their data. The app’s privacy policy is linked from the App Store listing and the website. To ask for a copy of your data, follow our guide to getting a copy of your casino data.
Stopping PlayOJO emails, texts and notifications
Closing for a gambling-related reason or self-excluding should stop marketing. If you’re keeping the account but just want quiet, you can change marketing preferences in the account settings instead, and switch off the app’s push notifications on your phone.
| Message type | How to stop it |
|---|---|
| Marketing emails and texts | Account marketing preferences, or the unsubscribe link in any email |
| iPhone notifications | Settings > Notifications > PlayOJO > Allow Notifications off |
| Android notifications | Settings > Apps > PlayOJO > Notifications off |
| Messages after closure | Contact support; you shouldn’t receive marketing once closed for gambling reasons |
Our casino app notifications guide explains which alerts are worth keeping, such as withdrawal confirmations, and which to mute.
Can you reopen a closed PlayOJO account?
PlayOJO’s help centre says reopening goes through support, who will discuss whether and how it can happen depending on why the account was closed. A closure for a reason like “I’ve moved to another site” is a different conversation from one linked to gambling harm, which is why the reason you choose matters.
A self-exclusion is different again: it can’t be lifted before the period ends, and after it ends the account doesn’t simply switch back on. If you find yourself wanting to reopen soon after closing, it’s worth pausing to ask why before contacting support.
If you’re closing because gambling has become a problem
Closing one account is a good step, but it leaves every other casino app open. If gambling is causing you harm, combine several barriers so a bad evening can’t undo the decision.
- Self-exclude at PlayOJO through Player Limitation, rather than just closing, so the block covers other brands on the same licence.
- Register with GAMSTOP to block all UK-licensed online gambling for six months, one year or five years.
- Turn on your bank’s gambling block, if it offers one, to stop card payments to gambling merchants.
- Install blocking software such as GamBan, which PlayOJO’s own help page lists.
- Talk to someone: the National Gambling Helpline is free on 0808 8020 133, 24 hours a day.
Our GAMSTOP and self-exclusion page answers common questions, and PlayOJO safer gambling tools explains every limit in the app.
Problems closing a PlayOJO account and what to do
| Problem | What to do |
|---|---|
| Can’t find Player Limitation | Update the app, then check My Account > Settings again; or open playojo.com in your browser |
| Can’t log in to close it | Email support@playojo.com from your registered address and ask for closure |
| Balance still showing | Withdraw it first; if closure has already happened, ask support how to get it paid out |
| Withdrawal pending | It continues after closure; wait for it to land before raising a query |
| Still receiving marketing | Reply to support with the date you closed and ask for it to stop |
| Want to close several brands | Use self-exclusion, which covers accounts under the same licence, or GAMSTOP |
If support doesn’t act on a closure request, raise it as a complaint. Our PlayOJO customer service page covers the complaints route, and the general guide to closing a casino app account has the same steps for other brands.
If you’re moving to a different licensed app
Some people close a PlayOJO account simply to tidy up, keeping one casino app instead of several. If that’s you, the boxes below show other UK-licensed apps; compare them on our casino app reviews page and set a deposit limit before your first deposit. If you’re closing because of gambling harm, please ignore them and use the steps above instead. 18+, T&Cs apply.
18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
How do I close my PlayOJO account?
Log in, open My Account, go to Settings and choose the Player Limitation options, where PlayOJO’s help centre says closure and self-exclusion are found. Withdraw your balance before you confirm. If you can’t log in, email support@playojo.com from your registered address and ask them to close it, or use live chat on the website. Keep the confirmation email. Our PlayOJO customer service page has every contact route in one place.
Does deleting the PlayOJO app close my account?
No. Deleting the app only removes it from your phone. Your account, balance and history stay on PlayOJO’s systems, and you could log in again on the website or by reinstalling. To close the account, use Player Limitation in the app’s settings or ask support. Once it’s closed, deleting the app and removing saved passwords from your phone is a sensible extra step. Our deleting a casino app explainer covers this for every brand.
What happens to my money when I close a PlayOJO account?
You should withdraw it before closing. Request a withdrawal of your cash balance, let it reach your account, then close. A withdrawal already in progress keeps going after closure, and UK rules stop casinos reversing withdrawals to keep you playing. If you’ve already closed with money left, contact support and ask how it will be paid out. PlayOJO pays promotion winnings as cash, so there’s no separate bonus balance to worry about. See our PlayOJO withdrawal time guide.
Is closing a PlayOJO account the same as self-exclusion?
No. Closure ends your use of the account and can sometimes be reversed through support. Self-exclusion is a block of at least six months that can’t be lifted early, and PlayOJO says it covers every account you hold under the same licence, which includes other brands run by Skill On Net Limited. If gambling is causing problems, self-exclusion is the stronger choice, ideally with GAMSTOP too. Our account closure vs self-exclusion guide explains the difference in full.
Can I reopen my PlayOJO account after closing it?
Possibly, but only through support. PlayOJO’s help centre says it will discuss whether and how an account can reopen depending on why it was closed. A self-exclusion can’t be reversed before its end date, and an account closed for gambling-related reasons is treated more carefully. If you’re tempted to reopen soon after closing, it’s worth pausing to think about why. Our cooling-off periods guide explains how breaks and exclusions work in UK apps.
Will closing my PlayOJO account stop the marketing emails?
It should, especially if you give a gambling-related reason or self-exclude, because UK operators mustn’t market to self-excluded customers. If you’re keeping the account, you can switch off marketing in your account preferences and turn off app notifications in your phone’s settings instead. If messages continue after closure, contact support with the date you closed. Our marketing preferences guide shows how to control emails, texts and push alerts in casino apps.
Can I close my PlayOJO account without logging in?
Yes, by contacting support. Email support@playojo.com from the address registered on the account and ask for it to be closed, or use live chat on the website if you can get past the login screen another way. Support may ask security questions to confirm it’s you. If you can’t log in because you’ve forgotten your password, resetting it first and then using the in-app option is often quicker. Our PlayOJO login problems page covers password resets.
Does PlayOJO delete my data when I close my account?
Not straight away. UK gambling operators have to keep certain records for legal reasons, such as anti-money-laundering rules, for a period after an account ends. You can still ask what data is held and request deletion of anything not needed for those duties, and PlayOJO’s Google Play data safety section says deletion can be requested. Use the privacy policy linked from the app listing to make a request. Our guide to casino apps and your personal data explains your rights.