How to close a 10bet account
How to close a 10bet account: withdraw any balance, then contact 10bet customer support by live chat, phone on 0808 175 0550 or email to support@10bet.co.uk and give a reason. There is no self-service closure button described in 10bet’s help centre. If you want a break from gambling rather than a tidy-up, a time-out or self-exclusion is the stronger tool.
By the Best Casino Apps UK team. Last checked .
Key takeaways
- Closure is done by 10bet support at your request, by chat, phone or email.
- Withdraw your balance first; open bets stay valid and settle into the closed account.
- A time-out or self-exclusion locks you out for a fixed period; a plain closure can be reversed by asking.
- Deleting the app from your phone leaves the account open.
- How
- Ask customer support
- Channels
- Live chat (logged in), phone, email
- UK phone
- 0808 175 0550, 08:00 to 23:00
- support@10bet.co.uk
- Open bets
- Stay valid after closure
- Self-service break
- Time-out or self-exclusion in Responsible gaming
How to close a 10bet account from your phone
10bet’s account closure article asks you to contact customer support and tell them why you want to close. That reason matters: if it is about gambling harm, support should offer self-exclusion instead, which has firmer protections. The short version:
- Open the 10bet app, log in and withdraw any money you want to keep.
- Wait for the withdrawal to leave pending, or note its reference.
- Tap the three-line menu beside the 10bet logo and choose Live chat, or call 0808 175 0550 between 08:00 and 23:00.
- Say you want to close your account and give the reason.
- Ask for written confirmation by email, and keep it.
If you prefer writing, email support@10bet.co.uk from the address registered on your account. The 10bet customer service page has every contact route and the published hours.
Withdraw your 10bet balance before closing
It is simpler to take your money out while you can still use the cashier. 10bet’s help centre says that after closure, open bets remain valid and any winnings are credited to the account, but to withdraw those funds you then have to contact support. Doing it first avoids an extra round of messages.
- In the 10bet app, open the account menu and choose Withdraw.
- Pick the payment method; UK closed-loop rules mean it usually has to be one you deposited with.
- Enter the amount and confirm.
- Check any active casino bonus first: withdrawing before wagering is complete forfeits the bonus and its winnings.
10bet publishes withdrawal times of up to 2 business days for debit cards and e-wallets and up to 3 business days for bank transfer. Unfinished verification can hold a payout, so upload any requested documents first. More on 10bet withdrawal times and closed-loop payments.
UK operators cannot let you cancel a withdrawal to keep playing; reverse withdrawals have been banned since 31 October 2021. Once requested, the money is on its way.
Closure, time-out and self-exclusion compared
Three different tools can stop you using 10bet, and they are not interchangeable. Picking the right one depends on why you are leaving.
| Option | How you do it | How long | Getting back in |
|---|---|---|---|
| Account closure | Ask support by chat, phone or email | Open-ended | Contact support to reopen |
| Time-out | Responsible gaming, then Time-out | Four set lengths from 24 hours to 6 weeks | Reopens automatically at the end; cannot be ended early |
| Self-exclusion | Responsible gaming, then Self exclusion | 6 months to 5 years, or longer | Not automatic; phone call plus 24-hour cooling-off after it ends |
| GAMSTOP | Register with GAMSTOP | 6 months, 1 year or 5 years | Covers every UK-licensed online gambling site |
A closure is mainly an administrative step. Because it can be reversed by asking, it is not designed to protect you from a moment of temptation. If any part of the reason is that gambling has stopped being fun, account closure vs self-exclusion explains why self-exclusion is the safer route.
Which option suits your reason for leaving
- You simply use another app now: a closure keeps things tidy and stops marketing.
- You want a short pause, perhaps around payday or a holiday: a time-out of 24 hours to 6 weeks, set yourself in the app.
- You are worried about how much or how often you gamble: self-exclusion for at least 6 months, plus GAMSTOP to cover other sites.
- You have accounts with several brands: GAMSTOP blocks them all at once rather than one by one.
Self-exclusion and time-outs are set in the app under the account icon and Responsible gaming, without contacting anyone. Our 10bet safer gambling tools page shows each screen, and how to self-exclude on a casino app covers the general steps.
What to say when you ask 10bet to close your account
A clear request gets a clear answer. Something like this works in chat or email:
Please close my 10bet account. Username: [your username]. Registered email: [your email]. Reason: [for example, I no longer use it]. I have withdrawn my balance. Please confirm the closure by email and remove me from all marketing.
Support may ask a few questions about the reason. That is part of the operator’s social responsibility duties under the UK licence, not an attempt to talk you out of it. If you mention gambling harm, you may be offered self-exclusion; you can accept or simply ask for the closure you requested.
Chat needs you to be logged in. If you cannot log in, call 0808 175 0550 or email instead, and see 10bet login problems if you need access to withdraw first.
Deleting the 10bet app does not close your account
Removing the app from your phone only removes the software. Your account, balance, limits and history stay on 10bet’s systems, and you can log in on the website or reinstall the app whenever you like. Marketing emails and texts also continue unless you change your preferences or close the account.
Removing the app
- iPhone or iPad: press and hold the 10bet icon, tap Remove App, then Delete App.
- Android: press and hold the icon and choose Uninstall, or go to Settings, Apps, 10bet, then Uninstall. Menu names vary a little between makers.
Deleting the app is a sensible extra step after a closure or self-exclusion, and phone-level blocks can stop it being reinstalled. Read does deleting a casino app close your account and blocking gambling apps on iPhone.
What happens to your data after closing
Closing the account stops you using it, but it does not erase every record. UK operators must keep certain information for legal reasons, including anti-money-laundering and licensing rules, so transaction and identity records are kept for a period after closure.
You still have rights under UK data protection law. You can ask 10bet for a copy of the personal data it holds, and the Google Play data safety section for the 10bet app says users can request that data be deleted, subject to what the operator must legally retain. To stop marketing straight away, change your marketing preferences under My account before closing. Our guides to getting a copy of your casino data and casino apps and your personal data explain how to ask.
Reopening a closed or excluded 10bet account
10bet treats the three situations differently, according to its help centre:
- Closed account: contact customer support by email, phone or chat to ask about reopening.
- Time-out: the account reopens automatically when the period ends; you cannot reactivate it earlier.
- Self-exclusion: it cannot be reactivated during the period. Afterwards you must phone 10bet to confirm, a 24-hour cooling-off period applies, and the team follows up by email.
Opening a brand-new account instead is not an option: 10bet allows one account per person, and a duplicate would normally be closed.
Why not just leave the account unused?
You can stop using an account without closing it, but there are downsides. A balance can sit there forgotten, marketing keeps arriving, and your login remains a target if the password is reused elsewhere. 10bet’s help centre has an article on dormant accounts; the specific rules on inactivity are in its terms. Our guide to dormant casino app accounts explains what UK operators typically do with inactive balances.
Problems closing a 10bet account and what to do
| Problem | Why it happens | What to do |
|---|---|---|
| Chat option missing | Chat needs a logged-in session | Call 0808 175 0550 or email support@10bet.co.uk |
| Cannot withdraw before closing | Pending verification or an active bonus | Upload documents; check the bonus terms |
| Still getting marketing | Preferences not yet updated | Change marketing preferences and ask support to confirm |
| Support offers self-exclusion instead | Responsible gambling checks | Choose whichever suits you; you can ask for both |
| No closure confirmation | Request not logged as closure | Email support and ask for written confirmation |
If a closure request is ignored or a balance is not returned, use the formal complaints route described on our 10bet customer service page.
Switching to another app instead
If you are closing 10bet simply because you prefer a different app, the offers below are from other UK-licensed casinos; each is for new customers aged 18 and over and terms apply. 10bet’s own offer (100% up to £25, 10x wagering on slots within 3 days) only applies to new 10bet customers. If you are leaving because of how gambling makes you feel, ignore this section and call the National Gambling Helpline on 0808 8020 133.
18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set limits. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Can I close my 10bet account in the app?
Not with a self-service button, according to 10bet’s help centre. You ask customer support to close it, using live chat in the app (tap the three-line menu beside the logo while logged in), the UK phone line on 0808 175 0550, or email to support@10bet.co.uk. Support is published as available from 08:00 to 23:00 daily. What you can do yourself in the app is set a time-out or self-exclusion under Responsible gaming. The 10bet customer service page lists every route, and how to close a casino app account covers other brands.
What happens to my money when I close a 10bet account?
Withdraw it first if you can. 10bet’s help centre says that after closure, open bets remain valid and winnings are credited to the account, but you then need to contact support at support@10bet.co.uk to withdraw them. Published payout times are up to 2 business days for debit cards and e-wallets and up to 3 business days for bank transfer, after processing. If you have an active casino bonus, withdrawing before the wagering is complete forfeits the bonus and its winnings. See 10bet withdrawal times for the full process.
If I uninstall the 10bet app, is my account closed?
No. Deleting the app removes it from your phone, but your account, balance and history remain, and you can still log in on the website or reinstall the app. Marketing continues too unless you change your preferences. To close the account you must ask 10bet support. To stop yourself gambling for a set time, use a time-out or self-exclusion under Responsible gaming, and consider a phone-level block so the app cannot be reinstalled easily. Our page on whether deleting a casino app closes your account explains this in more detail.
Should I close my 10bet account or self-exclude?
It depends on why you are leaving. Closure suits people who simply no longer use 10bet; it can be reopened by asking. Self-exclusion is for anyone worried about their gambling: it lasts at least 6 months, cannot be reversed during that time, and does not end automatically. 10bet also suggests GAMSTOP if you want to block all UK-licensed online gambling sites. If you are unsure, self-exclusion is the more protective choice. Read account closure vs self-exclusion and see the options on our 10bet safer gambling tools page.
How long does it take to close a 10bet account?
10bet does not publish a timescale, but a closure is usually handled during the contact itself or shortly after, once support has confirmed your identity and reason. Asking by live chat or phone between 08:00 and 23:00 is likely to be quickest; an email sent overnight will be picked up when the team is back. Any pending withdrawal continues separately on its normal timescale. Ask for written confirmation so you have a record. If nothing happens, follow up and, if needed, use the complaints process described in how to complain about a casino app.
Can I reopen a closed 10bet account?
Yes, by contacting customer support by email, phone or live chat, according to 10bet’s help centre. The rules are stricter after a break you chose yourself. A time-out ends automatically when the period expires and cannot be lifted earlier. A self-exclusion cannot be lifted during its term; afterwards you must phone 10bet to confirm, wait a 24-hour cooling-off period, and the team follows up by email. Opening a second account instead is not allowed, as 10bet permits one per person. See cooling-off periods for why these delays exist.
Will 10bet stop sending me marketing after I close my account?
It should, and it is worth asking support to confirm it when you close. You can also change your channels yourself beforehand under My account and Marketing preferences. If you self-exclude rather than close, 10bet says marketing stops within 48 hours at most. If messages keep arriving after closure, reply to support with the dates and screenshots, and use the complaints route if it continues. Unsubscribing does not close the account on its own. Our guide to casino app marketing preferences explains how the settings work.
Does closing a 10bet account delete my personal data?
Not entirely. UK operators must keep some records after closure, such as transactions and identity checks, to meet anti-money-laundering and licensing rules. You can ask 10bet for a copy of the data it holds, and the app’s Google Play data safety section says users can request deletion, which the operator handles within what it is legally required to retain. Change marketing preferences before closing to stop messages straight away. For the request itself, see getting a copy of your casino data.