Short answer: Coral and Ladbrokes are reported to offer live chat around the clock; 10bet keeps set hours.
Reported support by app
Hours change. Check the help section in the app.
Where to find chat
Usually under Help, Support or Contact in the account menu, often after a help-centre search. You will normally need to be logged in.
Have this ready
- Your username, never your password.
- What happened and when.
- A screenshot.
- Your phone model and operating system.
- For payments: amount, method and time.
What support can do
| Can | Cannot |
|---|
| Explain a declined deposit | Override your bank |
|---|
| Check a withdrawal's status | Skip identity checks |
|---|
| Apply or remove limits | Reverse a completed bet |
|---|
| Credit a missing bonus if terms were met | Change the terms |
|---|
If it is not resolved
- Ask for the complaint to be logged formally.
- Follow the casino's complaints procedure.
- After eight weeks, or a final response, go to its named dispute resolution service. It is free.
Self-help
Many issues are covered in troubleshooting and verification.
Other ways to get help
Most apps also offer a searchable help centre and email support, and some list a phone number. Email is slower but leaves a written record, which is useful for anything involving money. Social media teams can chase a stuck case but should never be given account details in public.
The five apps
Ad 18+ only. We may earn commission from these links. Advertiser disclosure
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- Wagering
- None
- Minimum
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- Time limit
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- Worked value
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Offer terms are dated 5 October 2026; casino and app details are reported by independent reviews. Our method is on how we check and rate. 18+. Free help: National Gambling Helpline 0808 8020 133, or see safer gambling.
More guides: How to withdraw from a casino app, How to close a casino app account, Casino app data usage and Casino apps on older phones.
