Closing or deleting a casino app account is your right as a UKGC-regulated player. Under UKGC rules, operators must allow you to close your account on request and must process any remaining real-money balance. Here is how to do it.
Before you close the account
Check your remaining real-money balance and withdraw it before requesting closure. Bonus balances that have not met wagering requirements will be forfeited on closure. Note any pending withdrawals that may still be processing.
How to request account closure
Most operators have an account closure option in Account Settings then Responsible Gambling, or Account then Close Account. If not present in the app, contact support via in-app live chat or email. Request closure in writing and retain a copy of your communication. Under UKGC rules, operators must action a closure request promptly.
Account closure versus self-exclusion
Account closure means you can re-register with the operator in the future. Self-exclusion via GAMSTOP or the operator’s own exclusion system means you cannot create a new account for the duration of the exclusion period. If you are closing your account because gambling is a problem, self-exclusion provides stronger protection than a simple closure. Related: GAMSTOP Guide
Data retention after closure
Under GDPR, operators retain certain data for regulatory and anti-money-laundering purposes even after account closure. This is a legal requirement. You can request a subject access request (SAR) to see what data is held by contacting the operator’s data protection officer.
