Account verification — also known as KYC (Know Your Customer) — is a legal requirement for all UKGC-licensed casino operators. Every player must complete identity verification before making their first withdrawal. Here is exactly what is required.
What the operator is checking
Operators verify: (1) that you are who you claim to be, (2) that you are 18 or over, (3) that you are not self-excluded via GAMSTOP or the operator’s own exclusion list, and (4) that your payment method belongs to you.
Documents typically required
Identity document: UK passport, UK driving licence (photocard), or national ID card. It must be in date. A clear photograph showing all four corners is sufficient — no scanner needed.
Proof of address: Bank statement, utility bill, or council tax letter dated within 3 months. Online bank statement PDFs or screenshots are usually accepted.
Source of funds (for higher deposits): For players depositing above certain thresholds — typically £500 to £2,000 per month — operators may request evidence of income such as payslips or a tax return. This is an enhanced due diligence requirement under UKGC rules.
How to submit documents safely
Submit documents through the secure in-app verification function: Account then Verification or Settings then Verify Identity. Never send identity documents via WhatsApp or unverified email addresses. Legitimate operators never request documents through unofficial channels.
Related: Casino App Not Working Guide · Withdrawal Guide
